LONDON, 24 October, 2024 — eviivo, the comprehensive Property Management System (PMS), has joined forces with OpenKey, the industry leader in digital key solutions for hotels, to elevate the visitor experience globally across hospitality establishments.
This collaboration allows lodgings utilizing eviivo to provide guests with streamlined mobile check-in and keyless entry thanks to OpenKey’s Digital Key innovation.
This convenience, coupled with eviivo’s pre-arrival automated check-in directions, aids hotels in providing guests a hassle-free stay.
Guests are increasingly inclined towards a digital-first approach from the moment they check in until they check out. Based on OpenKey’s findings, satisfaction levels might fall by up to 50% if wait time exceeds five minutes at check-in.
Using digital keys greatly enhances the guest experience, minimizes waiting durations, strengthens security, and boosts worker efficiency.
Contactless check-in and check-out, along with digital keys, ultimately improve hotel operations by streamlining tasks, cutting down the requirement for front desk interactions, and increasing overall effectiveness.
This technology also permits hoteliers to manage operations with leaner teams through the automation of diverse tasks, allowing staff to allocate more time to strategic tasks such as guest interaction.
Gwenael Merlin, Head of Strategic Partnerships of eviivo, commented: “The integration of eviivo’s comprehensive PMS with OpenKey’s trailblazing Digital Key solution is a decided advantage. We’re not merely automating systems; we’re simplifying life for both guests and hotel personnel. We’re speaking to the online generation – from baby-boomers to GenZ – where service demands have shifted to instant gratification, readily available at a click. In a progressively digital hospitality scene, an effortless arrival or departure truly distinguishes a hotel from its competitors.”
David Dietz, Chief Technology Officer of OpenKey, remarked: “Here at OpenKey, we are always exploring new methods to streamline hotel functions and enhance guest satisfaction. Our alliance with eviivo introduces a fresh level of comfort to both hotel employees and patrons, presenting a completely automated mobile key distribution that decreases check-in periods and optimizes operational productivity.”
