GuestRevu is thrilled to announce the selected participants for the upcoming 2024 GuestRevu GREAT Awards, honoring the best hotels and bed-and-breakfasts worldwide. Through evaluating over 70,000 online guest testimonials from establishments across more than 55 countries, we’ve discerned hotels that unfailingly provide outstanding service and exceptional guest experiences.
This year, the chosen nominees, sponsors, and industry leaders will gather to acclaim and commend the finest in international hospitality at two luxurious soirées. The initial awards celebration, where victors from Europe, the Americas, and APAC categories will be revealed, is set to transpire on November 6th during WTM London at Tapa Tapa Wine Bar.
The organizers have increased the scope of the awards program this year, responding to the significant global interest, by adding a second awards evening in late January in Cape Town to honor leading hotels in Africa.
Both events promise to blend insightful panel discussions, informative speeches, appetizers, beverages, and live music, all appropriate to a celebration of highest guest-acclaimed hospitality excellence in lodgings and travel.
“These awards are distinctive as they are exclusively based on guest reviews, making the results a genuine indicator of excellent service. As we embark on the second year of the GREAT Awards, the response from previous nominees and new hoteliers eager to gauge their standing was incredible,” states GuestRevu founder Chris Alexandre.
2024 GREAT Awards Nominees
Best in Africa
Under 20 Rooms
- 138 Marine Beachfront Guesthouse (Link)
- Agulhas Ocean House (Link)
- Cape Finest Guest House located in De Waterkant (Link)
- Fleur du Soleil Luxury Guesthouse (Link)
- Knysna Elephant Park (Link)
- Ocean Vista Boutique Guest House (Link)
- Pamarah Lodge (Link)
- The Feather Hill Boutique Hotel (Link)
- The Potting Shed Accommodation (Link)
- Wielewaal Bush Lodge (Link)
20-49 Rooms
- aha | Shepherd’s Tree Game Lodge (Link)
- Bonne Esperance Guest House (Link)
- Buffelsdrift Game Lodge (Link)
- Garden Route Game Lodge (Link)
- Home Suite Hotels Rosebank (Link)
- Home Suite Hotels Sea Point (Link)
- Home Suite Hotels Station House (Link)
- Kruger Shalati (Link)
- The Marine Hermanus (Link)
50-99 Rooms
100+ Rooms
Best in APAC & The Americas
Up to 50 Rooms
- Craigleith Manor Bed and Breakfast (Link)
- ITH Los Angeles Beach Hostel (Link)
- ITH San Francisco Pacific Tradewinds Hostel (Link)
- ITH Santa Barbara Beach Hostel (Link)
- Superior Stay Hotel (Link)
More than 50 Rooms
Best in Europe
Under 20 Rooms
- Brooklands Guest House (Link)
- Bryn Woodlands House (Link)
- Burnside Cottage B&B (Link)
- Elton Guest House (Link)
- Greystoke House (Link)
- Haven Cottage Bed & Breakfast (Link)
- Lion House Bed & Breakfast with Restaurant (Link)
- New Hall Bank (Link)
- The Auld Kirk B&B (Link)
- The Wayside and Whisky Barn (Link)
20-49 Rooms
- China Fleet Country Club (Link)
- Cliveden House (Link)
- Feversham Arms Hotel & Verbena Spa (Link)
- Hotel Angelo d’Oro (Link)
- L’oscar London (Link)
- The Belmore at Sale (Link)
- The Borrowdale Gates Hotel (Link)
- The George Hotel, Dorchester-on-Thames (Link)
- The Pheasant Hotel, Holt (Link)
50-99 Rooms
- Absolute Hotel Limerick (Link)
- Belmore Court & Motel (Link)
- Granville Hotel (Link)
- Kronwell Brasov Hotel (Link)
- Manor House Country Hotel (Link)
- Monart Destination Spa (Link)
- Porto Mykonos Hotel (Link)
- Roomzzz Aparthotel – York (Link)
- The Carlyon Bay Hotel (Link)
- The Imperial Hotel Barnstaple (Link)
- Lakeside Hotel & Leisure Centre (Link)
100+ Rooms
Best Food & Beverage Venue
The shortlist for the GREAT Awards was compiled using publicly accessible online reviews of the participating lodgings from the three primary online guest review platforms: Google Reviews, Booking.com, and Tripadvisor, gathered and combined using GuestRevu LITE, the complimentary edition of GuestRevu’s award-winning reputation management software for the hospitality sector. This process guarantees impartiality, clarity, and unbiased results, making the awards an accurate portrayal of the service quality and guest experiences at each nominated location.
To maintain objectivity, fairness, and transparency, the Hotel Management School of Stenden South Africa oversaw the data acquisition and review for the GREAT Awards. Dr. Wouter Hensens, Executive Dean of Stenden South Africa, played a key role in ensuring suitable academic scrutiny was applied during data analysis. As a co-author ofThe Good, The Bad, and The Emoji: Mastering the Craft of Review Data, Dr. Hensens possesses a unique aptitude to comprehend the insights revealed in the multitude of reviews amassed throughout the GREAT Awards.
“Over the past decade, digital guest evaluations have exerted a heightened influence on the worldwide hospitality field,” proclaims Dr. Hensens. “Such feedback has simplified the process for patrons to acquire details about hospitality entities, and this transparency has granted consumers the ability to form well-informed choices based on input from fellow guests.”
Regarding the methodology, Dr. Hensens was assigned the responsibility to guarantee that data collection and analysis remained impartial and consistent: “We placed significant focus on the volume of reviews and the influence of reviews since they originated from varied platforms. Upon examining the data, I am convinced that these awards faithfully mirror the gratitude of the guests who have experienced staying at these premises, hence embodying their genuine perspectives.”
“Based on our broad experience scrutinizing guest feedback, we’ve discerned industry standards,” remarks Chris Alexandre, GuestRevu’s originator and CEO. “However, this year’s GREAT Awards participants have outperformed expectations. Building on last year’s remarkable outcomes, this year’s contenders seem to have pulled out every possible stop. Their outstanding review scores are evidence of their dedication and commitment to providing exceptional guest experiences.”
Nominees from the shortlisted accommodations are invited to partake in the illustrious GuestRevu GREAT Awards event at Tapa Tapal in London on 6 November 2024. Courtesy of sponsorship by top hospitality tech providers Hop and the industry body HOSPA, the awards night is promised to be an extraordinary and memorable affair. It is an evening for hoteliers to unify, toast to their achievements, and recognize the remarkable dedication of those who have garnered the trust and loyalty of their patrons.
About GuestRevu
GuestRevu aids hospitality professionals in hearing from, learning from, and profiting from their patrons by enabling them to harness the potential of their guest data to foster lasting loyalty and boost income. GuestRevu’s goal is to supply hospitality professionals with award-winning tools that they can employ daily to cultivate a guest-focused culture, enhance their guest experience, effectively manage their establishment, and ultimately, drive revenue through online surveys and reputation management. GuestRevu provides local support in the United Kingdom and South Africa and is a Tripadvisor Platinum Review Collection Partner.
About Stenden University
Stenden South Africa is a Private Higher Education Provider and an international branch of NHL Stenden University of Applied Sciences in The Netherlands. It has built a name for delivering top-notch higher education to the African market while acting as a significant catalyst for its neighboring communities, meanwhile offering international opportunities to numerous European students every year. Its BCom Hospitality Management program holds benchmark status on the African continent, whereas its BBA Disaster Relief Management has paved a novel route to supply the Disaster Management sector with highly-needed professionals ready to hit the ground running. Stenden South Africa’s motto of Unleashing Potential is evident in the outstanding career journeys of its alumni.
About HOSPA
HOSPA is the association aiding hospitality’s expert leaders in advancing their careers and building networks, as well as staying updated with industry trends and progressions. HOSPA provides a broad and expanding array of opportunities for members, from networking events and webinars focused on specific themes to wide-ranging professional growth programs and the latest industry insights disseminated through various platforms.
About Hop
Hop is a cloud-driven property management solution for the hospitality sector, encompassing independent hotels, hotel chains, and self-catering accommodations and delivers solutions on a global scale. Hop offers a Channel Manager, a commission-free Booking Engine, Property Management tools such as a Housekeeping component, real-time Revenue Management, Event Management, CRM, and numerous other hospitality service integrations like Epos, Locks, TV’s, and Accounting Software.
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This article originally appeared on the GuestRevu blog here and is reproduced with their permission.
